HELP
SHIPPINGS & RETURNS
SHIPPING
Laulimathebrand.com offers global shipping and DHL Express serves as the designated courier
for all orders.
Delivery times may vary depending on the destination and are summarized as follows:
Greece/Cyprus : 3 – 5 business days
Europe: 5 – 7 business days
Rest of the world: 5 – 7 business days
Please keep in mind that delivery times are approximations. Delays can occur due to factors like
payment authorization, stock availability, and customs processing. The shipping cost for each
order is automatically calculated and displayed at the time of confirming the purchase, ensuring
that the customer approves it before proceeding with payment.
Shipping costs:
Greece : 2,5€
Cyprus : 3,5€
Rest of the world : 25€
Duties & Taxes
For shipments to countries outside the European Union, additional customs taxes and fees may
be applicable.
The responsibility for these charges, which vary depending on the destination country, lies solely
with the customer and must be settled at the respective customs office.
RETURNS
You have the right to return product within 14 days of delivery
Faulty items
If you receive an item in a flawed or damaged condition, or if it doesn’t match the description on
our website, contact us via email as soon as possible. We will arrange a return and process a full
refund for the faulty item.
PAYMENT METHODS
PAYMENT METHODS
You may choose to pay by credit card (VISA, Mastercard)
CONTACT US
Mon to Fri, 09:00AM to 18:00PM
We aim to respond within 24 hours.
E : laulimathebrand@gmail.com
or contact as on instagram @laulima.thebrand
We’ll get back to you as soon as possible.
PRIVACY POLICY
We want you to know and be in control of what data you share with us and what we do with it. Our Privacy Policy describes how we collect, use and share your personal information when you use our website. By using the website, you consent to the collection and use of your personal information as described in this Privacy Policy.
Information We Collect
In the context of the provision of our services, we may collect the following personal data from you, depending on the functionalities you use:
When you make a purchase from our website: Contact information such as email address, billing and shipping address, phone number, first and last name, country and city.
When you create an account on our website : Contact information such as email address, billing and
shipping address, phone number, first and last name, country and city.
When you contact us with a question, comment or complaint: The personal information we may collect includes your name, email address, shipping address, billing address, telephone number.
We may also collect information about your browsing activity on our website, including the pages you visit and the products you view, and which products you have bookmarked.
We do not have access to your full bank card details as we apply strong security and encryption standards!
Why we collect them
We may use your personal information for the following purposes:
To process and fulfill your orders.
To contact you about your orders and provide customer service.
To send you marketing communications about our products and services.
To personalize your shopping experience on our website.
To improve our products and services.
To comply with legal and regulatory requirements
Sharing of your information
We may share your personal information with third party service providers that help us fulfill orders and process payments (Viva payments, Stripe payments, Paypal Payments, card payment through a Greek bank). We may also share your personal information with law enforcement or other government agencies in response to a subpoena, court order or other legal request.
Cookies
We use cookies to collect information about your browsing activity on our website. This information can be used to personalize your shopping experience. You can read more about cookies on the “Cookies Policy” page.
Your rights
You have the right to access, correct and delete your personal data. You can also object to the processing of your personal information or request that we restrict the processing of your personal information. In any case, please contact our technical team by email.
Data Security
We take appropriate measures to protect your personal data from unauthorized access, disclosure or misuse.
How long do we keep them?
We retain the personal data of registered users for as long as they maintain their account. The personal data of non-registered users resulting from their interaction or from their order without registration is kept for a maximum period of two months after their last visit to the website.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes to the policy, we will notify you by email or by posting a notice on our Site.
Personal Data Contact Information
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us by email.
TERMS OF USE
Terms of use
Laulimathebrand.com is the creator and owner of this website which offers through it information about its products and the possibility of purchasing them, according to the following terms of use, which the visitor/user is asked to read carefully and fully accept in order to continue browsing the website in question. By using the plumeriajewels.com website, its pages and services, you are deemed to agree to the terms and conditions of use set forth below. The creator reserves the right to change, modify, remove or add part of the terms of use at any time. Please check these terms periodically for possible changes. Your continued use of the plumeriajewels.com website, its pages and services, automatically implies your acceptance of the modified, new terms.
Use of Website
By using our website, you agree to use it only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit any third party’s use and enjoyment of, our website. You agree to comply with all applicable laws, regulations and codes of conduct in connection with your use of our website.
Privacy
Our Privacy Policy describes how the Company manages the data of users of its services. As described in the Privacy Policy, the collection and further processing of this data is necessary, both in the context of the use of the services provided by the Company, and for other legitimate purposes analyzed in our Privacy Policy.
Copyright
All content on our website, including but not limited to text, graphics, logos, images, software, and audio and video clips, is our property or the property of our licensors and is protected by copyright, trademark and other intellectual property laws. You may not reproduce, modify, distribute, display, perform or otherwise use any content on our website without our prior written consent.
Member Registration
Browsing the informational pages of laulimathebrand.com does not require the visitor/user to register with laulimathebrand.com. To place an order, the visitor/user is not required to register at laulimathebrand.com.
The visitor/user has the option not to create an account on laulimathebrand.com at all, unless he/she voluntarily decides to do so, in which case he/she agrees to:
a) provides true, accurate, valid and complete information about the information requested;
b) to maintain and diligently update his registration information so that it is kept true, accurate, valid, up-todate and complete,
and to accept and abide by the website’s terms of use as set forth in this document.
This information is confidential and under no circumstances is it given to third parties. The owner of this page bears no responsibility for the leakage of confidential information in case of (digital) hacking of this page or its database.
Member account
Members/users remain solely responsible for all operations carried out under their personal password, username and generally their account (user account). Members/users are prohibited from sharing their account information (including but not limited to username and password) to anyone and agree to immediately notify laulimathebrand.com officials of any unauthorized use of their account and any resulting or /and potential security breach. Also, members/users are solely responsible for the careful use of their account and their standard exit from their account at the end of each use (logout). laulimathebrand.com shall not be liable for any harm or damage arising from the failure or negligence of members to respect and follow this clause. Members/users by logging in and going to their account, will have access to their order history, modification of their personal information as well as billing and shipping addresses.
Acceptance of TERMS AND CONDITIONS – User Obligations
Users/members agree not to use the pages and services of laulimathebrand.com to:
- Posting, publishing, sending, transmitting or using any other method to install content that is illegal, harmful, threatening, offensive, harmful, defamatory, vulgar, violent, abusive, racist or otherwise objectionable, and/or any other criminal offence.
- Impersonation of any legal or natural person or false statement about the identity of the user/member or misleading statement regarding the relationship and/or collaboration of the user/member with another legal or natural person.
- Forging or otherwise tampering with user/member identifiers in order to mislead as to the origin of content transmitted through the pages and services of laulimathebrand.com
- Posting, publishing, sending, transferring or using another method to install content by a person who does not have a right to make that content available by law or by a confidential relationship.
- Post, publish, send, transfer or use any other method to install software or content of any form (text, image, sound, video, animation) that infringes any intellectual property rights of any entity (including trade secrets).
- Post, post, send, transmit or use any other method to install unsolicited or unauthorized advertising or other product promotion content, send unsolicited and unsolicited e-mails (spam e-mails) and any other form of unsolicited content promotion .
- Posting, posting, sending, transmitting or using any other method to install and/or promote and/or make available content that contains digital viruses or any other electronic code, files or programs designed to interfere with, destroy or limit the operation of any software or equipment computers or telecommunications equipment.
- Violation, with or without intent, of any local, national, European, international law and/or any rule having legislative force and relating to and/or covering any service of laulimathebrand.com. The laulimathebrand.com user/member understands and agrees that laulimathebrand.com does not prescreen content, but that laulimathebrand.com and its affiliates retain the right (and not the obligation) of the sole option of refusing to post/publish or move or delete any content available through the pages and services of plumeriajewels.com. Also, laulimathebrand.com and its partners reserve the right to delete any content that violates these terms of use. The user/member understands and agrees that he/she must evaluate and be responsible for any risk that the use of any content may involve, including any decision to rely on the correctness, completeness and/or usefulness of any content. The user/member understands and accepts the international nature of the Internet and undertakes to respect and adhere faithfully to the local rules of conduct of each state. In particular, the user/member undertakes to strictly follow the legislation regarding the transmission of data from Greece and Europe to third countries.
Transaction and Data Security
Access to the Company’s systems (servers) is controlled by a firewall, which allows the use of specific services, while prohibiting access to systems and databases with confidential Company data and information, while the information transmitted from the customer’s access point to and the server that hosts our website are all protected with an SSL security certificate. All sensitive data entered by users, such as passwords, goes through an encryption system. Encryption is a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key.
Start – Stop services
Laulimathebrand.com reserves the right to modify and/or temporarily or permanently discontinue part or all of its services with or without notice to users/members.
Duration
The user/member understands and accepts that laulimathebrand.com reserves the sole right to terminate his/her access to its services and/or to terminate the availability of its content to users/members it believes have violated the letter and the spirit of these terms of use.
Limitation of Liability
Given the nature and volume of the internet, under any circumstances, including in the case of negligence, plumeriajewels.com is NOT liable for any damage of any kind suffered by the visitor/user of the pages, services, options and contents of laulimathebrand.com that they access on his own initiative. The contents of laulimathebrand.com are provided “as is” without warranty of any kind, expressed or implied. To the fullest extent permitted by law, laulimathebrand.com disclaims all warranties, express or implied, including, but not limited to, those of merchantability and fitness for a particular purpose. Laulimathebrand.com does not warrant that the pages, services, options and contents will be provided uninterrupted, error-free and that errors will be corrected. Also, laulimathebrand.com does not guarantee that the same or any other related site or the servers through which they are made available to users/members, do not contain “viruses” or other harmful components. Laulimathebrand.com does not under any circumstances guarantee the correctness, completeness or availability of the contents, pages, services, options in their results. The cost of possible corrections or services is borne by the member/user and in no case by laulimathebrand.com.
Changes to Terms and Conditions
We reserve the right to change these Terms and Conditions at any time without prior notice. Your continued use of our website after any such changes constitutes your acceptance of the new Terms and Conditions.
COOKIE POLLICY
“Cookies” are small files with information that the web server stores on a user’s computer, so that every time the user connects to the website, the latter retrieves the information in question and offers the user related services.
Our website uses strictly necessary cookies which are necessary for the operation of the platform and cannot be disabled by our systems.
Necessary cookies – functionality cookies: They are necessary for the operation of the website and the improvement of its usability. Specifically, the cookies we use are: Which products have you put in your favorites and in your cart, which are the most recent products you have seen, the frequency of pop-ups during your session, your preferences in product classifications and display methods, automatic filling in information in contact forms and at checkout.
Our website does not use Marketing Cookies (they facilitate the display of advertisements that are more interesting and attractive to each user).
Our website does not use behavioral advertising cookies.
Cookies are stored on the computer of users, who can fully control their application. Users can disable or limit cookies by modifying their browser settings. This process can also be carried out automatically.
However, we point out that refusing the use of cookies may limit the performance and functionality of our Website.
It is possible that in the course of the operation of our online store, some functionality or marketing add-ons will be added or removed, which will result in the creation of new cookies or the deletion of existing ones.
We make sure to regularly update the existing page to keep you fully informed.